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Detect Session Changes in Dynamics 365 Customer Service App6/21/2024 6:43:56 AM. The Dynamics 365 Customer Service Workspace app aids agents in managing multiple sessions efficiently. Detecting session changes with JavaScript enhances context switching, productivity, and customer
Agent scripts in Customer Service Workspace - Dynamics 3652/5/2024 7:04:35 AM. Learn how to optimize agent workflows in Microsoft Dynamics 365 Customer Service with agent scripts. Define script steps, create macros, and associate them with session templates for improved efficien
Implement In-App Notifications with JavaScript in Dynamics 3652/1/2024 5:18:49 AM. Enable 'In-app notifications' for Dynamics 365, offering real-time updates on leads, opportunities, and cases. Easily register notifications through the front-end, back-end, or REST API, enhan
In-App Notifications within Dynamics 365 Customer Service Workspace1/31/2024 4:09:12 AM. Enable the In-app notification feature in the model-driven app by following simple steps on Power Apps. Implement a plugin in Visual Studio to receive notifications when a new case is created.
In-App Notification in Dynamics 365 Customer Service Workspace1/10/2024 8:56:02 AM. This article guides you through implementing notification messages in the customer service workspace for new or updated cases in a model-driven app using in-app notification features and plugin code.

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