![Nugget by Zomato]()
Zomato has introduced a new AI-driven platform named ‘Nugget’ to enhance the way it interacts with users. Powered by advanced machine learning and natural language processing, Nugget aims to provide fast and efficient solutions to customer queries by automating routine tasks, handling a wide range of customer issues, and ensuring a seamless experience.
Improving Customer Experience with Faster and Accurate Solutions
The main goal of Nugget is to speed up customer service by offering quicker response times and more accurate answers. Customers can interact directly with the AI system, resolving issues related to orders, payments, and delivery status without waiting for human agents, which leads to higher satisfaction and fewer delays.
Reducing Operational Costs and Enhancing Efficiency
Nugget helps Zomato streamline its customer support operations, cutting costs and improving efficiency. By automating routine support tasks, Zomato can redirect human agents to handle more complex customer inquiries, enabling the company to handle a larger volume of requests without compromising on quality or service.
A Step Toward an AI-Driven Future for Zomato
The launch of Nugget marks an important move for Zomato as the company embraces artificial intelligence for its future. With growing demand for instant customer support, platforms like Nugget highlight the potential of AI to revolutionize the food delivery industry, setting new standards for customer service in a tech-driven world.