I am a highly motivated technology professional with expertise in enhancing the availability, reliability, security, and scalability of business and IT systems. I have a proven track record of leading talented teams to develop and implement state-of-the-art technologies, streamline processes, and increase productivity. I possess skills in operational support, managing service level agreements, and delivering excellent customer service. In terms of IT proficiency, I specialize in Microsoft 365, Azure Cloud Technology, infrastructure, project management, risk analysis, and mitigation. Furthermore, I excel in system maintenance, system analysis and design, system administration.