The Trainer plays a crucial role in developing the competency and skill sets of individuals to enhance their effectiveness and efficiency in the workplace. They are responsible for communicating training expectations in a clear and professional manner.

Roles And Responsibilities

1. Knowledge Transfer. Participate in Knowledge Acquisition (KA) and Knowledge Transfer (KT) activities, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.
2. Module Delivery. Deliver domain-specific modules and upskilling resources, structuring onboarding training requirements including pre-process, customer visits, etc.
3. Onboarding. Structure onboarding training paths for new employees, ensuring they follow defined learning paths for their respective roles.
4. Training Delivery. Conduct pre-process and process training sessions for new hires, providing support during On-the-Job Training (OJT) and Go-live phases.
5. Refresher Training. Provide refresher and remedial training for existing employees to ensure their skills remain up-to-date.
6. Compliance. Ensure compliance with regulatory requirements and maintain trainee data and information.
7. Reporting. Generate training reports periodically and support administrative tasks such as trainee roster and scheduling.
8. Content Creation. Develop and customize training content for delivery, ensuring it meets the needs of the trainees.
9. Feedback and Coaching. Provide feedback and coaching to analysts on the floor, taking ownership for improving their performance.
10. Training Needs Analysis. Analyze training needs for employees working on the account and develop appropriate training interventions.
11. Metrics Management. Responsible for tracking account-level training metrics and adhering to training standardization guidelines.
12. Collaboration. Work with operations to bridge any training gaps and ensure seamless knowledge transfer.

Certifications and Assessments

• Standard Trainer Assessment & Domain Certification
• B2 - Domain Process Training Certification

Education

• Graduate

Knowledge

Must Have

• Hands-on system & applications expertise
• Fluent English language skills
• Excellent communication and presentation skills
• Good customer interaction skills
• PC literacy with proficient system navigation
• Strong data input skills
• Basic MS Office skills (Excel, Word, Outlook)
• Task management and organizational skills
• Problem-solving abilities
• Professional experience in an industry environment
• Ability to engage with clients and lead workshops
• Excellent facilitation and influencing skills

Good to Have

• Advanced research skills
• Content design & development skills
• Experience in handling Learning Management System (LMS) activities

Experience

Must Have

• Deep knowledge of the business domain
• Ability to measure and assess staff training needs
• Strong communication and interpersonal skills
• Passion for continuous learning
• Innovative thinking
• Embrace efficiency

Good to Have

• Prior experience in a similar role

Behavioral Skills And Attributes

• Assertive communication
• Conflict resolution mindset
• Work-life balance
• Good time management
• Self-improvement mindset
• Stress management/resilience
• Patience

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