We are looking for a System Engineer to be part of our IT Infrastructure team. This hands-on technical role is crucial in providing system design, deployment, and support across PhonePe’s corporate locations. You will be responsible for ensuring the reliability and performance of our IT systems while troubleshooting and optimizing technical infrastructure.

Responsibilities

• Take end-to-end ownership of end-user support, resolving complex issues and recommending appropriate design modifications.
• Ensure Service Level Agreements (SLAs) are met consistently, prioritizing system uptime and performance.
• Monitor and maintain IT environments, ensuring system health, performing proactive troubleshooting, and collaborating with the team for continuous improvements.
• Participate in performance analysis, capacity planning, and Root Cause Analysis to identify and mitigate system inefficiencies.
• Manage change control processes, update documentation, and ensure that systems remain aligned with best practices.
• Communicate effectively with peers and managers regarding system issues and provide 24x7 on-call support as necessary.
• Handle multiple complex tasks concurrently in a fast-paced environment, meeting deadlines while ensuring quality.

Required Experience & Qualifications

• 4-6 years of experience in end-user support, with specific expertise in MacBook and Windows laptop management.
• In-depth knowledge of MacBook, Windows 10/11, Windows Server 2016, 2019, and 2022 platforms.
• Familiarity with networking protocols such as DNS, DHCP, Active Directory, and File Systems.
• Strong experience in patching, SCCM/Bigfix, and PowerShell scripting.
• User management experience, with a focus on troubleshooting and handling user issues.
• Working knowledge of wireless technologies and hands-on experience with protocols like SSH, RDP, POP3, and SMTP.
• Basic knowledge of Linux and the ability to engage with vendors for support.
• Strong communication skills to effectively collaborate with team members and stakeholders.
• Familiarity with backup and recovery processes and methodologies.
• Candidates with experience across multiple platforms (Windows, Mac, Linux) will be preferred.

Employee Benefits

At PhonePe, we offer a comprehensive benefits package to ensure the well-being of our employees. As a full-time employee, you will enjoy.

1. Insurance Benefits. Medical, Critical Illness, Accidental, and Life Insurance.
2. Wellness Program. Employee Assistance Program, Onsite Medical Center, and Emergency Support.
3. Parental Support. Maternity and Paternity Benefits, Adoption Assistance, and Day-care Support.
4. Mobility Benefits. Relocation, Transfer Support, and Travel Policy.
5. Retirement Benefits. Employee PF Contribution, Flexible PF, Gratuity, NPS, Leave Encashment.
6. Other Benefits. Higher Education Assistance, Car Lease, Salary Advance Policy.

Why PhonePe?

1. Great Work Environment. We encourage creativity and innovation.
2. Learning Opportunities. You will have the chance to take on roles beyond your formal job description.
3. Collaborative Culture. Work with brilliant people in a diverse and inclusive environment.
4. Impactful Work. Work on technology that directly impacts millions of people across India.

Life at PhonePe

At PhonePe, we nurture a dynamic work culture where every team member can grow professionally while contributing to meaningful projects. Our mission is to unlock new opportunities for every individual and business in India, and we need talented engineers like you to help us achieve that goal.