As a Digital Workplace Specialist, you will be at the forefront of creating and managing an optimized and secure digital work environment. This role requires a deep understanding of various devices, technologies, and systems that facilitate a seamless digital workplace experience. Your expertise will ensure that all end-user devices, from laptops and desktops to mobile devices, operate efficiently and securely within the organization.

Key Responsibilities

1. Device Management. Oversee and manage a wide range of devices including laptops, desktops, mobile devices, and AV/VC technology. Ensure these devices are properly configured, maintained, and updated to meet organizational needs.
2. Operating Systems. Maintain a comprehensive understanding of Windows Operating Systems and Mobile Device Management (MDM) solutions to effectively support and troubleshoot end-user issues.
3. Information Security. Implement and manage information security protocols for end-user devices to protect organizational data from potential threats and vulnerabilities.
4. Peripherals Management. Ensure that compute peripherals (printers, scanners, docking stations, etc.) are functioning correctly and efficiently. Address any issues related to peripherals promptly.
5. Building Processes. Develop and refine processes related to device lifecycle management, including procurement, deployment, and retirement.
6. Financial Management. Handle financial aspects such as budget management, raising invoices, and collaborating with the finance team to ensure cost-effective management of digital workplace resources.
7. Collaboration. Work closely with peers and other departments to coordinate and integrate digital workplace solutions that support organizational goals and improve user productivity.

Key Skills and Qualifications

1. Technical Expertise. In-depth knowledge of various end-user devices, operating systems, MDM solutions, and information security practices.
2. Process Management. Experience in developing and managing processes related to device management and financial operations.
3. Communication. Strong ability to collaborate with peers and stakeholders, articulate technical concepts clearly, and manage expectations.
4. Problem-Solving. Proven capability to troubleshoot and resolve issues related to end-user devices and technologies effectively.

Desired Attributes

1. Attention to Detail. Ability to manage and document complex processes and technical details accurately.
2. Adaptability. Comfortable with changing technologies and the ability to quickly learn and implement new tools and systems.
3. Team Player. Works well in a collaborative environment, contributing to team success and supporting colleagues.

This role is pivotal in ensuring that the digital workplace operates smoothly and securely, fostering a productive and secure work environment for all users. If you possess the necessary skills and experience, we invite you to apply and be a part of our dynamic team.