The role aims to oversee project delivery, ensuring operational excellence, client satisfaction, and cost-effectiveness. Key responsibilities include.
Delivery Management
- Ensure smooth project delivery, adhering to schedule, quality, and cost parameters.
- Establish an optimal project delivery structure considering budget, risks, and staffing needs.
- Create and adhere to project charters and SLAs, ensuring compliance with contractual obligations.
- Monitor and address audit findings to maintain compliance and minimize deviations.
- Facilitate communication between clients and internal teams to maintain project health.
Client Relationship Management
- Engage with clients to understand their needs and provide tailored solutions.
- Conduct regular meetings and reviews to gather feedback and improve delivery processes.
- Plan and conduct business reviews to identify opportunities for growth and improvement.
Delivery Governance
- Develop and maintain project performance reports to track overall progress.
- Conduct reviews to identify and address operational, quality, and fulfillment issues.
- Escalate deviations from project charters to ensure timely resolution.
- Monitor revenue allocations to prevent revenue leakage.
Operational Excellence
- Identify automation opportunities to enhance productivity and quality.
- Drive innovation initiatives to improve delivery speed and efficiency.
- Promote knowledge sharing and best practices within the organization.
Capability Development and Talent Pipeline Creation
- Forecast talent requirements and ensure the right supply chain.
- Drive compliance with training and upskilling requirements.
- Manage team resourcing, talent management, and performance.
- Lead engagement initiatives to foster a positive work environment.
Stakeholder Interaction
- Engage with internal and external stakeholders to ensure alignment and collaboration.
- Collaborate with various teams to support project delivery and meet business objectives.
Functional Competencies/ Skills Required
- Domain/Industry Knowledge. Awareness of trends in the IT industry.
- Systems Thinking. Ability to understand and navigate complex environments.
- Leveraging Technology. Utilization of current and emerging technologies for efficiency.
- Program Management. Execution of projects with a focus on outcomes and governance.
- Solution Focus. Application of design thinking to drive innovation and change.
- Technical Knowledge. Awareness of emerging skills and technologies for deployment and team training.
Overall, the role requires a combination of technical expertise, leadership skills, and stakeholder management abilities to drive successful project delivery and ensure client satisfaction.