Are you passionate about driving sales success in the dynamic world of Contact Center as a Service (CCaaS)? Do you thrive on engaging with customers, understanding their needs, and delivering tailored solutions? If so, we have an exciting opportunity for you to join our team as a Solution Selling Expert.
Key Responsibilities
- Lead Qualification. Evaluate and qualify leads according to predefined criteria to assess their potential and readiness for a sales conversation.
- Product Information. Deliver comprehensive presentations on Airtel IQ capabilities, products, and services to potential customers, addressing any initial inquiries or concerns they may have.
- Funnel Management. Maintain accurate and up-to-date records of all lead interactions in the sales funnel to ensure effective pipeline management.
- Collaboration. Work closely with sales, finance, and delivery teams to ensure the delivery of the right solutions to customers, fostering a culture of first-time-right approach.
- Market Research. Stay abreast of industry trends, competitive products, and market dynamics, providing valuable insights to the product team for new product developments.
Experience Required
- Minimum of 10+ years of experience in pre-sales, lead qualification, in a contact center sales environment.
- Prior experience with OEM solutions such as Genesys, Avaya, etc.
Skills
- Strong communication and interpersonal skills.
- Ability to comprehend and articulate technical products and services effectively.
- Proficiency in CRM software and Dialer systems.
- Excellent organizational and time management abilities.
- Capacity to work both independently and collaboratively within a team.
- Motivated self-starter with proactive problem-solving skills.
Additional Requirements
- Flexibility to work extended hours if necessary.
- Willingness to travel to meet with clients.
- Strong analytical skills for lead assessment and qualification.
- Positive attitude and resilience in overcoming challenges.
- Customer-centric approach with the ability to build rapport quickly.
Join us and become a pivotal part of our team, where your expertise will drive our success in delivering innovative CCaaS solutions to businesses worldwide. Apply now to embark on an exciting journey with us.