The Lead Administrator is responsible for providing significant technical expertise in architecture planning and design across various platforms, databases, middleware, and backup systems. This role involves managing day-to-day operations to ensure high availability and performance.

Key Responsibilities

1. Architecture Planning. Support architecture planning, migration, and installation for new projects within the relevant tower (platform, database, middleware, backup).
2. Design Leadership. Lead the structural and architectural design of platforms, middleware, databases, and backup solutions based on system requirements to ensure scalability and extensibility.
3. Capacity Planning. Conduct technology capacity planning to review current and future requirements, ensuring optimal resource allocation.
4. Performance Optimization. Review technical performance metrics, implement improvements, and fine-tune systems to enhance efficiency.
5. Day-to-Day Operations. Manage daily operations, troubleshoot issues, conduct root cause analysis (RCA), and develop solutions to prevent future occurrences.
6. Upgrade Management. Plan and manage upgrades, migrations, maintenance, backup, installation, and configuration functions.
7. Disaster Recovery. Strategize and implement disaster recovery plans, alongside backup and recovery protocols.

Team Management

1. Resource Forecasting. Anticipate talent requirements based on current and future business needs, hiring suitable resources for the team.
2. Training and Development. Ensure 100% compliance with onboarding and training standards to enhance team capability and effectiveness.
3. Performance Reviews. Set goals for direct reportees, conduct performance reviews, and provide constructive feedback.
4. Stakeholder Interaction
5. Internal Stakeholders. Collaborate with Technology Solutions Group, BU teams, and various infrastructure teams to understand requirements and resolve issues.
6. External Stakeholders. Engage with clients and vendors for understanding requirements, planning, and issue resolution.

Required Competencies

1. Technical Knowledge. Expert knowledge of platform, application, and database technologies.
2. Domain Knowledge. Strong understanding of IT industry trends and practices.
3. Managing Complexity. Ability to navigate complex challenges effectively.
4. Client Centricity. Commitment to understanding and fulfilling client needs.
5. Execution Excellence. Focus on delivering high-quality results consistently.
6. Team Management. Capability to lead, motivate, and develop team members.
7. Stakeholder Management. Skillful in managing relationships with various stakeholders.
8. Operations of the Tower. Ensure SLA adherence and optimize knowledge management.
9. New Projects. Timely delivery with minimal escalations and no unauthorized changes.

Why Join Wipro?
At Wipro, we foster a culture of innovation and excellence. You will have the opportunity to work in a collaborative environment where your expertise will drive significant outcomes. Join us to be part of a diverse and inclusive workforce that values every voice and perspective.