As a DevOps Specialist, you will play a key role in bridging development, operations, and testing functions by enhancing integration and deployment processes through automation. Your focus will be on building efficient CI/CD pipelines and providing critical support to both internal and external customers.

Key Responsibilities

1. CI/CD Pipeline Management

• Drive continuous integration and continuous deployment (CI/CD) of applications to streamline development workflows.
• Develop, plan, and execute the DevOps pipeline, covering the complete lifecycle from planning, coding, building, testing, staging, release, and monitoring.
• Optimize IT infrastructure to align with application requirements, ensuring seamless deployment across environments.
• Onboard and configure applications onto the DevOps toolchain, tailored to client specifications.

2. Tool Engineering and User Workflow Management

• Build and engineer DevOps tools, incorporating customizations to meet client requirements.
• Develop user access workflows, maintaining access control based on defined processes.
• Collaborate closely with developers to integrate the necessary code, scripts, and configurations for smooth software release.

3. Automation and Troubleshooting

• Implement and leverage tools for automating testing and deployment within a DevOps environment.
• Provide comprehensive support across multiple platforms, addressing customer tickets with a focus on timely resolution.
• Conduct root cause analysis on recurring issues and escalate complex cases as per the escalation process to ensure high customer satisfaction.

Core Competencies

Functional Skills

1. Leveraging Technology. Proficiency in current and emerging technologies for automation and system efficiency.
2. Process Excellence. Adherence to standards to achieve consistent, reliable results while managing risks effectively.
3. Technical Knowledge. Deep understanding of DevOps tools, customization capabilities, and client site implementations.

Behavioral Competencies

1. Execution Excellence. Demonstrates a high standard of deliverables in all tasks.
2. Client-Centric Approach. Committed to understanding and delivering client-specific solutions.
3. Passion for Results. A results-driven mindset focused on achieving and exceeding targets.

This role is ideal for a motivated DevOps professional with a solid technical foundation and a customer-focused mindset, eager to drive process improvements and deliver impactful solutions through collaborative efforts.