As a Web Administrator at Infogain, you will manage and maintain high-performing web applications and hosting environments. You’ll be responsible for ensuring the reliability, scalability, and performance of critical infrastructure, troubleshooting performance issues, and collaborating with cross-functional teams to resolve issues quickly. This role requires proactive monitoring, technical expertise in web and database servers, and a commitment to maintaining security and availability.

Roles & Responsibilities

1. Web Hosting Management. Administer web application servers, ensuring high availability, performance, and scalability of applications and websites.
2. Server Monitoring & Troubleshooting. Monitor server logs, performance metrics, and error reports to detect and resolve issues in a timely manner.
3. Server Configuration. Configure and manage Apache, Nginx, IIS web servers, and ensure smooth operations of FTP services, SSL, and domains.
4. Customer Support. Troubleshoot and resolve customer issues related to website functionality, email, and hosting services.
5. Backup & Maintenance. Perform regular backups, updates, and maintenance tasks to ensure data integrity, security, and compliance with best practices.
6. Collaboration. Work closely with development teams to optimize website performance, resolve technical issues, and ensure infrastructure compatibility.
7. Documentation. Develop and maintain technical documentation for web hosting infrastructure, procedures, and troubleshooting steps.
8. On-Call Support. Participate in the on-call rotation to provide after-hours support and handle incidents swiftly.
9. Process Improvement. Stay up-to-date with industry trends and contribute to the continuous improvement of the hosting infrastructure's architecture and design.
10. Testing Collaboration. Ensure thorough testing of hosting infrastructure and applications in collaboration with Development and QA teams.

Core Skills & Qualifications

1. Education. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Experience. 11-12 years of experience in hosting administration, web application servers, and managing hosting environments.
3. Web Server Expertise. In-depth experience with two or more web servers: Apache HTTP Server, Apache Tomcat, Nginx, IIS.
4. Database Knowledge. Proficient in working with database management systems such as MySQL, PostgreSQL, MongoDB, and MS SQL Server.
5. Operating Systems. Strong knowledge of Linux/Unix and Windows Server, including experience with virtualization technologies like VMware or Hyper-V.
6. Networking Fundamentals. Solid understanding of TCP/IP, DNS, and firewalls, and ability to troubleshoot networking issues.
7. DevOps & CI/CD. Experience with DevOps tools like Git, Jenkins, SonarQube, Kubernetes/OCP, and implementing CI/CD pipelines.
8. Problem-Solving. Strong analytical and problem-solving skills to debug complex technical issues and optimize performance.
9. Agile Environment. Experience working in an Agile environment and collaborating with cross-functional teams.

Nice to Have

1. Education. Master’s degree in Computer Science or Engineering.
2. Cloud & DevOps Expertise. Hands-on experience with cloud platforms (AWS, Azure) and DevOps tools like Ansible.
3. Containerization. Experience with Red Hat OpenShift and containerization technologies.
4. Scripting. Knowledge of scripting languages like Bash or PowerShell to automate tasks and processes.
5. Agile Tools. Familiarity with project management tools like Jira and Confluence.
6. Certifications. ITIL Foundation certification or equivalent experience in service management best practices.

About Infogain

Infogain is a human-centered digital platform and software engineering company, delivering transformative solutions for Fortune 500 companies and digital natives. We operate across industries like technology, healthcare, insurance, travel, and retail, using cutting-edge technologies such as cloud, microservices, automation, IoT, and AI. Infogain is a Microsoft Gold Partner and Azure Expert MSP, with global offices and delivery centers in the US, UK, UAE, India, Poland, and Singapore.