Visa is looking for a Risk Operations Analyst to join our newly formed Risk Operations Center (ROC). This is a dynamic, high-impact role designed to detect, analyze, and mitigate fraud attempts in Visa’s global payment ecosystem. As part of Visa’s Payment Fraud Disruption team, you will play a crucial role in identifying and preventing payment-based attacks affecting Visa clients and the Visa brand.

The Risk Operations Center (ROC) is an executive priority, operating 24/7 with biweekly shift schedules. The ideal candidate will have a passion for cybercrime investigations and fraud detection, contributing to a team focused on combating evolving fraud schemes within the payment space.

Key Responsibilities

1. Fraud Detection & Incident Management. Monitor and analyze complex transaction data models to identify potential fraud risks and fraudulent activities impacting Visa’s network and clients.
2. Alert Handling & Escalation. Respond to proprietary Visa fraud detection systems, escalate incidents for validation, and work with regional teams to mitigate identified threats.
3. Collaboration & Decision Making. Work closely with Visa’s internal teams and clients to provide real-time updates during fraud events and assist in decision-making processes.
4. Report Generation. Document and track key metrics for incident response, ensuring the effectiveness of risk management efforts.
5. Continuous Improvement. Identify opportunities for process and system enhancements to improve fraud detection and risk mitigation efforts.

Secondary Responsibilities

• Work with Payment Systems Intelligence to identify emerging threats and collaborate on proactive measures to disrupt fraud activities.
• Provide technical analysis and support to Visa’s Global Risk organization to strengthen security operations.
• Contribute to cyber threat intelligence and fraud intelligence to improve Visa’s fraud detection capabilities.

Qualifications

1. Experience. Minimum of 5 years in payment fraud, cybersecurity, or related fields such as cybercrime fraud or ethical hacking.
2. Shift Flexibility. Ability to work flexible hours, including weekends and holidays, as needed.
3. Teamwork. Experience working in a 24x7 Operations Center and collaborating with cross-functional teams.
4. Analytical Skills. Strong experience in data analytics, using visualization tools to identify fraud trends and risks.
5. Technical Knowledge. Understanding of transaction processes, networks, security operations, and risk management.
6. Education. Undergraduate degree or commensurate experience required. Graduate degree preferred.

Preferred Skills

• Direct experience with VisaNet, ISO 8583, transaction routing, and platforms like VCMS, Base I, and Base II.
• Familiarity with cyber threat intelligence tools and fraud detection reporting systems.
• Professional certifications such as CISSP, CHFI, CEH, or GIAC.
• Knowledge of TCP/IP protocols, Data Loss Prevention, and Anti-Virus technologies.

Why Visa?

At Visa, we offer an inclusive and dynamic work environment where innovation and collaboration drive success. As a part of the Risk Operations Center, you’ll be at the forefront of protecting Visa’s payment ecosystem, working with cutting-edge technology to combat fraud and cybercrime. Join us to be part of a team that has a meaningful impact on the security and reliability of global payments.