Introduction

• As we know bots are primarily used to conduct text conversations with users and to perform routine activities without  human intervention.  They provide a great way to answer simple, repetitive questions from users and to help them do repeatable tasks.
•  In an organization Bots save time of employees to focus on more complex problem-solving and handle more valuable end-user interactions.
• Power Virtual Agent helps to easily create powerful bots using a guided,no-code graphical interface without the need for data scientists or developers.
• It is a new member in the power platform which provides exceptional support to customers and employees with Al-driven virtual agents.
• It helps to easily create and maintain bots with no infrastructure overhead.

Why Power Virtual Agents

• We have often seen that there is a gap between understanding of a SME and BOT developer. 

• There is a long delay to understand the actual problems once the BOT is developed and deployed and a new release cycle to address the problems.

• BOT technology being gathering momentum off-late there is a steep learning curve to learn conversational AI and write complex code.
• Also there is an infrastructure overhead to deploy and maintain the BOT solution. 

• Currently personal Microsoft accounts are not supported.
• PVA is not supported in Internet Explorer.
• PVA is currently released as Public preview and soon it will be available for General Availability (GA).