Microsoft Copilot in Business Application

In this session, we will be giving a walkthrough on the Copilot in Customer Service.

When we enable the Copilot features, agents can do the following actions in the Customer Service workspace app:

• Respond to questions
• Compose an email
• Draft a chat response
• Summarize a case and conversation
• Enable Copilot case and conversation summaries
• Enable Copilot help pane
• Display Copilot case summary on custom case forms