Dynamics 365 Customer Service: Part 3 - Microsoft Business Applications Live Show Ep. 15

In this introductory session, we will about Dynamics 365 Customer Service.

we will be giving a walkthrough on the following topics.

  • Enable custom entities for service-level agreements
  • Configure service-level agreements
  • Apply SLAs
  • Configure pause conditions for SLA-enabled entities
  • Add a timer control for SLA-enabled entities
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