Dynamics 365 Customer Insights Part 3 - Microsoft Business Application Ep. 21

In this session, we will be giving a walkthrough on the Dynamics 365 Customer Insights Part 3.

When we enable the Copilot features, agents can do the following actions in the Copilot in Dynamics 365 CRM Sales:

• Create and Manage Segments
• Working with Triggers
• Create a Journey
• Trigger Based and Segment Based Journey
• Set Goal
• Define Journey Exist
• Frequency Cap
• Demo