Dynamics 365 CE and Shopify Integration Options

Introduction

For those familiar with Dynamics 365 Customer Engagement (CE), the opportunities for integrating it with various applications are well-known. When deploying Dynamics 365 CE for an organization utilizing e-commerce platforms like Shopify, the integration of these robust solutions holds immense potential to boost productivity and foster growth. Today, we will discuss options for integrating Dynamics 365 CE with Shopify and where you can find content that can help you with this integration.

Integrate Dynamics 365 CE with Shopify

When you need to integrate Dynamics 365 CE with any application, the first step should be to review documentation that can provide possible extension points. Shopify provides very rich documentation, which can be referred from here. Shopify provides two options to interact with their API, GraphQL and REST. Once you are on the Shopify portal you can review documentation about interacting with Shopify tables. I will suggest you create a dev app in Shopify first. We can create a dev app and get API credentials using the following steps.

1. Connect to Shopify account, if you don’t have Shopify account you can setup a trial.
2. Navigate to Settings and select Apps and Sales Channels
3. Use the Develop apps table and click on Create an app

Once our app is created, we can get credentials from the app like below

Once you have your credentials ready, I will suggest you to look for the Shopify Postman collection. You can get it from here; using the collection, you can test your request against your dev app, which you build in your Shopify environment.

Now, let’s see what are the most commonly used option for integration

ISV Solution

There are many ISV solutions available that we can use to integrate this application with minimum configuration.

Pros

• Simplifies integration with pre-built connectors and templates.
• Offers a balance between customization and ease of use.

Cons

• Subscription costs associated with middleware services.
• Limited to the capabilities provided by the middleware.

Logic Apps or Power Automate

Both of these options provide us with another way to integrate using low code no code approach.

Pros

• Visual designer for workflow
• Existing connectors available, easy to set up.

Cons

• Requires Azure subscription, may have additional costs.
• Sometimes limited complexity for advanced scenarios.

Custom API Development

This option is for the technical experts who have experience in development. Using this option, we can write our own integration logic. For example, we can use Shopify Webhooks and Azure functions for integration.

Pros

• Full control over the integration process and data flow.
• Can implement specific business logic tailored to unique requirements.

Cons

• Requires development expertise and time.
• Ongoing maintenance and potential issues with API changes.

Now, based on our requirements, we can select any of the above options.

Summary

We discussed options that can help us to integration these two applications. We have different options to integrate, whether through pre-built connectors, custom API integrations, Microsoft Power Automate, Azure Logic Apps, or ISV solutions, the key is to choose a solution that aligns with the organization’s specific needs and goals.

Hope it will help someone !!

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