We are looking for a motivated and skilled TechOps Engineer to join our Global Technology Products (GTP) team. The successful candidate will play a critical role in ensuring the smooth operation of our services, offering technical support, troubleshooting issues, and continuously optimizing performance. This is a fantastic opportunity to be part of an innovative, fast-paced environment where creativity, initiative, and continuous learning are celebrated. We provide an inclusive and collaborative culture with a clear pathway for career progression within the broader GTP function. If you’re passionate about technology, thrive in a challenging environment, and are committed to excellence, we want to hear from you!

Key Responsibilities

Operations

• Provide comprehensive support for GTP services, including monitoring systems, troubleshooting issues, and ensuring minimal downtime.
• Maintain optimal service performance by quickly resolving incidents and implementing solutions to improve efficiency and reliability.

Incident Management

• Promptly respond to incidents, perform in-depth root cause analysis, and take corrective action to prevent recurrence.
• Prioritize and escalate critical issues to ensure adherence to service level agreements (SLAs) and maintain business continuity.

Change Management

• Collaborate with release managers to ensure smooth deployments, conducting post-deployment reviews to identify improvements.
• Implement best practices in deployment processes, ensuring future releases are optimized and issues are minimized.

Performance Monitoring

• Monitor and analyze service performance metrics, identifying trends and areas for optimization.
• Implement measures to enhance system reliability, scalability, and operational efficiency across GTP services.

Collaboration

• Work closely with cross-functional teams, including development, infrastructure, and quality assurance, to ensure seamless integration of applications.
• Align operational processes with business objectives to ensure that technical solutions meet organizational needs.

Skills & Qualifications

• 5+ years of experience in a TechOps or similar operations role.
• Strong knowledge of incident management, troubleshooting, and problem-solving in a technical environment.
• Experience with performance monitoring tools and a deep understanding of change management practices.
• Excellent collaboration skills, with the ability to work effectively across teams and communicate technical concepts clearly.
• A proactive mindset with a passion for continuous improvement and optimization.

Career Growth

We offer ample opportunities for career progression within the Global Technology Products function. If you’re highly skilled, motivated, and driven by success, you will have the chance to grow in a dynamic global environment.

If you are ready to take on a challenging and rewarding role as a TechOps Engineer, apply today and join a team that values innovation, collaboration, and excellence!