As a Technical Support Engineer in the Customer Service & Support (CSS) organization, you'll play a pivotal role in solving technical challenges, building trust, and driving customer success. 

Key Responsibilities

1. Response & Resolution. Own, investigate, and resolve customer technical issues using advanced troubleshooting tools and practices while collaborating across teams.
2. Readiness. Lead or participate in community-building initiatives, sharing knowledge, and enhancing technical and professional skills through training.
3. Product Improvement. Identify product defects and escalate them to contribute to Microsoft’s product enhancements.

What We’re Looking For

Basic Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field OR 3+ years of technical support or IT experience.
• Fluency in English (reading, writing, and speaking).

Preferred Experience

• 2+ years of customer-facing technical support experience.
• Hands-on experience with Azure technical support and technologies such as.
  • Identity and Access Management. Active Directory, ADFS, SSO configuration, Azure Identity Protection, Azure MFA, O365 Identity.
  • Enterprise Environments. Supporting large, distributed setups with 1,000+ users.

Desired Technical Expertise

1. Windows System Administration. Expertise in Certificates, PKI, DNS, and virtualization.
2. Active Directory Services. ADS, Group Policies, FSMO Roles, DNS Zones, and Replications.
3. Cloud Technologies. Azure Identity Management, ADFS, and Exchange Online.
4. Scripting and Automation. PowerShell scripting for automation and troubleshooting.
5. Knowledge of PKI, authentication protocols, load balancing, CDN, VPN technologies.
6. Familiarity with AADConnect, O365, and Exchange Online.
7. Azure 533 certification (preferred).

Additional Qualifications

• 3+ years of experience administering Windows Servers (2008, 2012).
• Strong troubleshooting and problem-solving skills in Active Directory, Windows Networking, PKI, and replication.
• Excellent communication skills, including technical writing.
• Other certifications (e.g., Cisco, Unix, Security) are a plus.

What We Offer

1. Career Growth. Develop technical proficiency and problem-solving skills in a collaborative environment.
2. Impact. Contribute to product improvements and empower customers to achieve their business outcomes.
3. Flexibility. Work remotely in a role that supports your work-life balance.

Why Join Us?

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We foster a culture of growth, innovation, and inclusivity, where respect, integrity, and accountability guide us in creating an environment where everyone thrives.

Important Information

This role requires a Microsoft Cloud Background Check, which must be completed upon hire and every two years thereafter. Microsoft is an equal-opportunity employer, and we celebrate diversity, inclusion, and fairness.

If you need accommodations during the application process due to a disability, please refer to our Accommodations Guide for support.