As a Technical Support Engineer within the Customer Service & Support (CSS) organization at Microsoft, you will play a crucial role in delivering exceptional customer success. You will be responsible for diagnosing, troubleshooting, and resolving technical issues for our commercial customers. This role offers the opportunity to accelerate your career growth by enhancing your problem-solving abilities, technical proficiency, and collaboration skills.

Key Responsibilities

Response and Resolution

• Investigate, troubleshoot, and resolve customer technical issues promptly, leveraging Microsoft’s tools and best practices.
• Collaborate effectively within and across teams to deliver timely solutions to customers.
• Participate in communities with peers and engage in continuous learning to enhance technical and professional proficiency.
• Stay updated with the latest technologies and product updates through training and readiness activities.
• Identify and report potential product defects and improvement areas to senior engineers, contributing to Microsoft’s ongoing product enhancements.

Qualifications

Minimum Requirements

• 5+ years of technical support, technical consulting, or information technology experience; OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field with 3+ years of relevant experience.
• Proficiency in English language (reading, writing, and speaking).
• Ability to meet Microsoft, customer, and/or government security screening requirements.

Preferred Qualifications

• Experience with Microsoft technologies and products is advantageous.
• Strong analytical and problem-solving skills with the ability to communicate complex ideas effectively.
• Commitment to continuous learning and development in a fast-paced, dynamic environment.

Why Join Microsoft
Join Microsoft to be part of a culture driven by respect, integrity, and accountability. We foster an inclusive environment where diversity is celebrated, and employees are empowered to innovate and collaborate towards achieving shared goals. Benefit from flexible work arrangements, career development opportunities, and competitive compensation and benefits.

Equal Opportunity Employer
Microsoft is committed to diversity and inclusion. We provide equal employment opportunities to all qualified applicants without regard to age, ancestry, citizenship, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), or any other characteristic protected by applicable laws.

Learn More
Explore career opportunities and learn more about Microsoft’s inclusive culture and values by visiting our careers page Microsoft Careers Page. Join us in empowering individuals and organizations worldwide to achieve more through technology.