As a Technical Support Engineer within the CSS team, you will play a crucial role in ensuring customer success by owning, troubleshooting, and resolving technical issues. This opportunity offers a platform to accelerate your career growth, enhance problem-solving skills, collaborate effectively, and expand your technical expertise. The role allows for up to 50% remote work, providing flexibility and work-life balance.

Responsibilities

1. Response and Resolution

• Review, investigate, and solve customer technical issues by collaborating within and across teams, utilizing troubleshooting tools and best practices.

2. Readiness

• Participate in communities with peer delivery roles to enhance technical and professional proficiency through training and readiness activities.

3. Product/Process Improvement

• Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product enhancements.

Qualifications

Required

• 3+ years of technical support, technical consulting, or IT experience, or a Bachelor's Degree in Computer Science, Information Technology, or related field with 1+ years of relevant experience.
• Proficiency in Windows System Administration and Configuration, including but not limited to registry, file storage, user accounts, networking (TCP/IP), and performance monitoring.
• Fluent in English (reading, writing, speaking).

Desirable Experience in One or More of the Following Areas

• Automated installation of Windows
• User profile management
• Windows Update management
• Kerberos and delegation
• Bitlocker administration
• Remote Desktop Services configuration
• Clustering
• PowerShell scripting
• Active Directory management
• Network tracing and analysis
• Group Policy management

Language Qualification

• Fluent in English (reading, writing, speaking).

Strong Experience In Following Technologies

• Installation, configuring, and troubleshooting of Windows operating systems (2008, 10, 2012, 2016) in standalone and server environments.
• Windows patching and servicing, including troubleshooting patching issues manually and via Windows Update.
• Windows activation and troubleshooting.
• Basic knowledge of Bitlocker and MBAM (Microsoft BitLocker Administration and Monitoring).
• Basic knowledge of MDT (Microsoft Deployment Toolkit) and WDS (Windows Deployment Services).

Additional Information

Microsoft is an equal opportunity employer, fostering a culture of inclusion where everyone can thrive. We welcome applicants from diverse backgrounds and do not discriminate based on characteristics such as age, gender, ethnicity, disability, or sexual orientation.

If you require assistance or a reasonable accommodation during the application process due to a disability, please read more about requesting accommodations on our website.

Join us in empowering every person and organization on the planet to achieve more!

How to Apply

To apply for this position, please submit your resume and cover letter through the Microsoft Careers website. We look forward to welcoming passionate individuals dedicated to delivering exceptional customer success.