Are you passionate about delivering exceptional customer experiences? Do you thrive in solving complex technical issues and providing innovative solutions? Microsoft Customer Service & Support (CSS) is seeking individuals like you to join our team as Technical Support Engineers.

About Microsoft CSS

With a global workforce of over 18,000 employees, Microsoft CSS is dedicated to crafting end-to-end customer experiences. Our mission is to not only provide industry-leading products and services but also to deliver a differentiated and connected customer journey.

Role Overview

As a Technical Support Engineer within CSS, you will play a pivotal role in building trust and confidence for every individual and organization we serve. Your responsibilities will include:

Response and Resolution

• Investigating and solving complex technical issues for customers, serving as their trusted advisor.
• Collaborating within and across teams, leveraging troubleshooting tools and practices to ensure swift issue resolution.

Readiness

• Leading in building communities with peer delivery roles and sharing knowledge through readiness programs, technical coaching, and mentoring.
• Continuously enhancing your technical proficiency through training and readiness initiatives.

Product/Process Improvement

• Engaging with Microsoft Engineering/Supportability teams to drive product improvements and develop automation techniques and diagnostic tools.

Qualifications

• 5+ years of technical support, technical consulting, or IT experience, or a Bachelor's Degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience.
• Strong expertise in network and/or VoIP technologies, including Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, WAN protocols, Windows Server, and Active Directory.
• Knowledge of Office 365 technologies, particularly Skype for Business and Microsoft Teams.
• Desirable experience in areas such as Office 365 Authentication, voice offerings, voice protocols (e.g., SIP), Azure AD Connect, Unified Communications solutions, and network capture/analysis tools.

Language Qualification. Fluency in English (reading, writing, speaking).

Join Us

At Microsoft, we empower every person and organization on the planet to achieve more. Join us in fostering a culture of innovation, collaboration, and inclusion, where everyone can thrive professionally and personally.

Equal Opportunity Employer

Microsoft is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and walks of life. If you require assistance or a reasonable accommodation during the application process, please let us know.

Apply Now

If you're ready to accelerate your career growth and make a meaningful impact, apply now to join our dynamic team at Microsoft CSS as a Technical Support Engineer. Let's shape the future of customer experience together!