Technical Account Manager

Toronto, Ontario, Canada
Jul 10, 2024
Jul 11, 2025
Onsite
Full-Time
5 Years
Job Description

At Google Cloud, we empower organizations worldwide to digitally transform with enterprise-grade solutions powered by cutting-edge technology. Customers in over 200 countries trust us to solve their most critical business challenges and enable sustainable growth. 

Minimum Qualifications

  • Bachelor's degree in Computer Engineering, Computer Science, or a related technical field, or equivalent practical experience.
  • 5 years of experience in technical project management or customer-facing roles.
  • 3 years of experience working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience in cloud operations, technical support, escalation management, or IT consulting.

Preferred Qualifications

  • MBA or Master’s degree in Management, Technical, or Engineering field.
  • Experience collaborating across business units and with large enterprises, translating business requirements into technological solutions.
  • Experience working with channel partners, systems integrators, and third-party developers.
  • Knowledge of application/workload migration to public cloud providers.
  • Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native development, hosted services, storage systems, or content delivery networks.
  • Strong communication, problem-solving, presentation, and management skills.

Responsibilities

  • Lead customer adoption of Google Cloud through effective implementation strategies and technical guidance.
  • Manage timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs to drive feature development and overcome adoption challenges.
  • Build relationships with stakeholders, understand customer business needs, and develop strategic roadmaps.
  • Conduct quarterly business reviews and executive sessions to align on business and technical objectives.
  • Plan and coordinate customer events and launches, ensuring seamless support and resolution of escalations.
  • Develop best practices and assets based on customer engagements to scale initiatives and accelerate cloud adoption.

Additional Information

  • Google is an equal opportunity employer committed to diversity and inclusion.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
  • English proficiency is required for global collaboration unless stated otherwise in the job posting.

Apply Now. Join Google Cloud and contribute to revolutionizing digital transformation for organizations worldwide. Embrace a culture of belonging and innovation while advancing your career in cloud technology.