Are you seeking a career that allows you to blend business acumen with technical expertise? At IBM, Business Analysts serve as subject matter experts, bridging the gap between our business and clients by delving into the market, understanding problems, and devising innovative solutions. Prepare to navigate complex relationships in the business world and uncover actionable insights driving excellent business decisions.

Your Role and Responsibilities

As a System Analyst, you will.

• Manage and oversee day-to-day operations of IT services.
• Coordinate outsourced vendors and in-house contractors to fulfill IT service delivery and operational requirements.
• Handle change requests, service requests, and production support issues, ensuring service level agreements are met.
• Review system designs and technical specifications to ensure alignment with system objectives.
• Investigate post-production issues, identify root causes, and collaborate with vendors on preventive measures.
• Plan, execute, and support system implementations, software/hardware upgrades, and security patches.
• Oversee the verification of software patches and upgrades for applications.
• Measure, monitor, and continually improve the performance of IT services.

What We Are Looking For

• Bachelor's degree or higher in IT or equivalent.
• Minimum of 3 years of relevant experience in application production support on Java and .NET applications in Unix and Windows operating environments.
• Experience in incident management, problem management, release management, root cause analysis, and deployment.
• Understanding of SDLC and experience working with business users, various IT teams, and vendors.
• Knowledge of web languages (e.g., HTML/CSS, JavaScript), databases (e.g., Oracle, Microsoft SQL), and application servers (e.g., IIS, WebSphere Application Server).
• Positive attitude, ability to work under pressure, and excellent technical troubleshooting skills.
• Self-driven, creative, and team-oriented with strong interpersonal skills.
• Sound understanding of systems integration in a diverse technology environment.
• Strong communication skills and ability to influence multiple stakeholders.
• Certification or formal training in ITIL is an advantage.

Required Technical and Professional Expertise

• Please refer to the job description above.
• Preferred Technical and Professional Expertise:
• Please refer to the job description above.

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, offering strategy, experience, technology, and operations services to companies worldwide.

Your Life @ IBM

At IBM, dedication to clients’ success, innovation, trust, and personal responsibility are at the core of what we do. As an IBMer, you'll have opportunities for learning, growth, experimentation, and continuous support, contributing to IBM's mission to make the world work better.

About IBM

IBM’s greatest invention is the IBMer. With a history of innovation and a commitment to responsible technology, IBM is a leader in the technology and consulting industry.

Location Statement

For additional information about location requirements, please discuss with the recruiter following the submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer, valuing diversity in all forms.