As a pivotal member of the Global Commercial Services (GCS) Operational Excellence team at American Express, you will play a crucial role in ensuring robust operational frameworks that uphold our commitment to excellence. Your primary responsibility will be conducting Regulatory Business Self Testing (BST) across GCS, ensuring adherence to procedural and compliance standards. You'll have the opportunity to monitor and analyze telephonic interactions, providing essential insights for continuous improvement.
Key Responsibilities
- Regulatory Compliance. Execute BST procedures to assess operational risks and ensure compliance with regulatory requirements.
- Quality Assurance. Conduct thorough checks on telephonic interactions to verify adherence to company protocols and compliance standards.
- Data Analysis. Utilize MS-Excel and other tools to derive actionable insights from data, enabling informed decision-making.
- Collaborative Improvement. Partner closely with business teams to implement remediation strategies and enhance overall compliance performance.
- Reporting and Insights. Generate comprehensive reports and trend analyses to inform stakeholders and drive strategic decisions.
Minimum Qualifications
- Proficiency in MS-Excel, MS-Access, and PowerPoint for data analysis and reporting.
- Strong communication skills to effectively collaborate with diverse teams.
- Analytical mindset with a track record of driving results and prioritizing tasks effectively.
- Bachelor's Degree or equivalent experience.
Preferred Qualifications
- Experience in Operational Excellence, Compliance, or Internal Audit preferred.
- Familiarity with tools like Speech miner, NICE, Salesforce, and SharePoint is advantageous.
- Ability to adapt to changing priorities and thrive in a dynamic environment.
- Commitment to upholding integrity and company values.
Why American Express?
Join a global leader committed to fostering a diverse and inclusive workplace where every voice is valued. Benefit from competitive compensation, comprehensive healthcare, and wellness programs that support your holistic well-being. Explore flexible working arrangements tailored to your role and location, alongside career development opportunities to nurture your professional growth.
Equal Opportunity Employer
American Express values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected status under applicable laws.
Apply Today
Embark on a rewarding career journey with American Express, where your contributions drive operational excellence and customer satisfaction. Join us in upholding our commitment to providing the world’s best customer experience with integrity and innovation.