Join the Microsoft Customer Experience & Success (CE&S) organization, where we are dedicated to delivering exceptional customer experiences. As a Technical Support Engineer within the Customer Service & Support (CSS) team, you will play a vital role in resolving complex technical issues, driving digital transformation, and ensuring operational excellence across Microsoft products and services. This is an opportunity to accelerate your career growth, develop your problem-solving skills, and make a significant impact on customer success.

Responsibilities

Response and Resolution

• Take ownership of complex customer technical issues, troubleshoot effectively, and provide timely solutions while serving as an advisor to customers.
• Collaborate within and across teams, leveraging troubleshooting tools and practices to resolve technical challenges.

Readiness

• Lead in building communities with peer delivery roles, sharing knowledge through readiness programs, and providing technical coaching and mentoring to others.
• Continuously deepen your technical and professional proficiency through training and readiness initiatives.

Product/Process Improvement

Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and contribute to the development of automation techniques and diagnostic tools for product improvements.
Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• Minimum of 1 year of technical support, technical consulting experience, or information technology experience.

Additional Or Preferred Qualifications

• Microsoft Technology Certifications.
• Fluent in reading, writing, and speaking English.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.

About Us

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We cultivate a culture of inclusion where employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. Our values of respect, integrity, and accountability guide us in creating an environment where everyone can thrive at work and beyond.

Microsoft is an equal-opportunity employer committed to diversity and inclusion. We value and celebrate individual differences, ensuring that all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws and regulations. If you require assistance or accommodations due to a disability during the application process, we are here to support you.