Amazon is at the forefront of environmental and social sustainability, and we are seeking a Program Manager to drive advancements in our Worldwide Sustainability (WWS) initiatives. Join us to make a meaningful impact as we build a more resilient and sustainable company. In this role, you will manage and enhance Amazon’s Social Responsibility program, ensuring adherence to global standards and driving continuous improvement across our supply chain.

Key Responsibilities

1. Workflow Implementation. Develop and implement workflows for handling social responsibility escalations and managing incoming cases systematically.
2. Complex Problem Resolution. Create solutions for complex issues and proactively address negative service trends.
3. Communication. Clearly convey complex problems in simple terms for diverse stakeholders.
4. Cross-Functional Collaboration. Work with internal teams (Policy, Product, Business) to evolve the Worldwide Social Responsibility (WWSR) program and enhance process efficiency.
5. Change Management. Influence supplier management behaviors to improve worker protection and uphold Amazon’s Supply Chain Standards.
6. Tool and Process Improvement. Conduct gap analyses on internal tools, interpret compliance data, and make informed decisions to improve supplier performance.

About The Team

1. Diverse Experiences. We value a range of experiences and encourage all qualified candidates to apply, regardless of their career path or background.
2. Inclusive Culture. Our employee-led affinity groups and ongoing events foster a culture of inclusion and celebration of differences.
3. Work-Life Harmony. We offer flexible work hours and arrangements to support balance between professional and personal life.
4. Career Growth. Benefit from mentorship, knowledge-sharing, and career-advancing resources to help you grow professionally.

Basic Qualifications

1. Experience. 4+ years in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent roles.
2. Education. Bachelor’s degree or equivalent.
3. Confidentiality. Experience handling confidential information.

Preferred Qualifications

1. Program Management, 3+ years of experience in program requirements definition and using data and metrics to drive improvements.
2. Auditing Credentials. Professional auditing qualification or similar risk/compliance credentials.
3. Technical Skills. Experience with SQL and Excel.
4. Company. Amazon Middle East and North Africa FZ-LLC - F52
5. Job ID. A2586973

Ready to be a part of Amazon’s sustainability journey? Apply now to contribute to our global impact and drive positive change.