Gartner is seeking a creative and dynamic Product Ops Specialist to join our Product Operations team for Gartner Peer Insights (GPI). In this pivotal role, you will support and scale our content production operations, ensuring the highest quality of content while driving continuous improvement. This is an exciting opportunity to contribute to transforming the way enterprise software and services are bought and sold.
Key Responsibilities
- Own and support end-to-end content publication tasks for Gartner-branded research, including Voice of Customer and Peer Lessons Learned.
- Ensure the highest quality of content and help the team optimize their production processes.
- Develop a comprehensive understanding of processes to ensure the end-to-end delivery of operations on product platforms.
- Support critical problem-solving and escalations, providing evidence-based answers for queries.
- Analyze team trackers/reports to highlight trends, perform root cause analysis, and recommend solutions.
- Co-lead timely delivery of operations with your manager and ensure the accuracy and quality of operational tasks.
- Identify and surface opportunities for change to leadership in day-to-day processes.
- Conduct ad-hoc analysis and own projects as assigned by the team manager.
What You Will Need
- Bachelor’s degree is required; a Master’s or MBA degree is preferred.
- 2-3 years of relevant industry experience in content, tech/IT industry, research, or consulting.
- Self-starter with a demonstrated ability to deliver high-quality deliverables and learn beyond formal training.
- Excellent attention to detail with the ability to identify and remedy errors.
- Proficiency in Microsoft Office, particularly advanced Excel and PowerPoint; Power BI knowledge is a plus.
- Strong communication and collaboration skills; proactive in anticipating business needs.
What We Offer
- Competitive Compensation. An outstanding base salary and exceptional benefits.
- Flexible Work Environment. A supportive hybrid work model.
- Great Work Culture. Opportunities for rapid advancement in a collaborative environment.
About Gartner
At Gartner, we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable insights, helping enterprise leaders succeed with their mission-critical priorities. With over 20,000 associates globally, we support around 15,000 client enterprises across 90 countries.
Why Join Gartner?
- Limitless Growth Opportunities. Our sustained success creates ample chances for professional growth.
- Collaborative Team Environment. Join remarkable people who work together to deliver results.
- Inclusivity. We value diversity and encourage applications from individuals of all backgrounds.
If you are ready to grow your career and make a significant impact, we invite you to apply for the Product Ops Specialist position at Gartner!