We are seeking a highly skilled and experienced Principal Data Scientist to join our Personalization Team at MakeMyTrip. The ideal candidate is a hands-on individual contributor (IC) who is passionate about leveraging advanced machine learning and deep learning techniques to enhance personalized customer experiences. You will play a crucial role in developing cutting-edge analytics solutions and optimizing our personalization strategies, contributing to the strategic growth of MakeMyTrip.

Key Responsibilities

Advanced Analytics & Modeling

• Design, develop, and implement advanced machine learning models and algorithms, including generative AI, uplift modeling, and causal inference, to drive personalized customer experiences.
• Lead the development of predictive and prescriptive analytics solutions to enhance personalization strategies and optimize customer engagement.
• Develop expertise in neural networks and graph neural networks to provide innovative personalization solutions.
• Implement trip ranking and route optimization models to enhance user experience and operational efficiency.
• Create strategies and models to effectively cross-sell to customers, maximizing customer value and engagement.

Data Strategy & Management

• Collaborate with data engineering teams to ensure robust data pipelines and high-quality data for analysis.
• Develop and maintain scalable data infrastructures and architectures to support advanced personalization analytics.

Business Collaboration & Insights

• Work closely with product managers, marketing teams, and other stakeholders to identify opportunities for leveraging data to drive personalization and enhance customer value.
• Translate complex analytical insights into actionable personalization strategies and business recommendations.

Innovation & Research

• Stay updated with the latest advancements in deep learning, generative AI, uplift modeling, and causal inference methodologies.
• Lead research initiatives to explore new methodologies, tools, and technologies that can be applied to MakeMyTrip’s personalization efforts.

Mentorship & Leadership

• Provide technical leadership and mentorship to junior data scientists and analysts.
• Foster a culture of continuous learning and improvement within the data science team.

Qualifications

Education

• Master’s or Ph.D. in Data Science, Computer Science, Statistics, Mathematics, or a related field.

Experience

• Minimum of 8-10 years of hands-on experience in data science, with a proven track record of delivering impactful analytics solutions.
• Extensive experience with deep learning frameworks and libraries such as TensorFlow and PyTorch, with proficiency in generative AI techniques.
• Strong expertise in uplift modeling and causal inference methodologies.
• Proficient in programming languages such as Python and SQL.
• Experience with modern data and machine learning platforms and tools such as Databricks, MLFlow, MLOps, and AWS SageMaker.

Skills

• Strong expertise in advanced machine learning, deep learning, and data mining techniques.
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
• Exceptional communication skills, with the ability to convey complex technical concepts to non-technical stakeholders effectively.
• Experience in personalization, particularly in the travel or e-commerce industry, is a plus.