As a Lead Analyst within our Global Services Group (GSG), you will play a crucial role in driving our Enterprise Sales Operations & Business Enablement utility (SABE). You’ll support product development, platform management, and project execution, working to enhance our internal servicing capabilities and ensure a seamless experience for our business users.

Key Responsibilities

1. Business Analysis & Product Management. Act as a Business Systems Analyst to support product development and manage platform operations.
2. User Support & Training. Develop best practices guidelines and provide training to business users on merchant data products/tools.
3. Issue Resolution. Manage platform and product issues, ensuring timely resolutions and high-quality project deliverables.
4. Stakeholder Collaboration. Collaborate with key stakeholders across the enterprise to define and drive key processes.
5. Documentation. Document best practices and enhance team knowledge to minimize product issues.
6. Engagement & Innovation. Drive user engagement sessions to share insights and onboard teams on new developments.

Critical Success Factors

1. Business Outcomes. Maximize commercial opportunities by leveraging data to meet customer needs and enhance the customer service experience through innovative technology platforms.
2. Leadership Outcomes. Align the role’s agenda with enterprise priorities, challenge the status quo, and demonstrate learning agility in decision-making.

Qualifications

1. Experience. 4+ years as a Business Systems Analyst or Business Analyst with a product mindset. Preferred experience in the credit card industry and merchant data platforms.
2. Technical Skills. Proficiency in Hive, SQL, BigQuery, Google Cloud Platform, and advanced Excel. Familiarity with Tableau/Power BI for data visualization.
3. Project Management. Expertise in SDLC, development, test strategy creation, and Agile Scrum methodology.
4. Business Acumen. Strong problem-solving skills with the ability to drive results and innovate.

What We Offer

• Competitive salaries and bonus incentives.
• Comprehensive health, dental, vision, life insurance, and disability benefits.
• Flexible working arrangements, including hybrid, onsite, or virtual options.
• Generous paid parental leave policies and wellness support programs.
• Career development opportunities to help you grow within the organization.

Join Us. Become part of a team that prioritizes integrity, collaboration, and innovation. At American Express, you’ll find a supportive environment where your contributions are valued and you can truly make a difference.

American Express is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.