Amazon is seeking a Program Manager to lead the After Market Services (AMS) in the MENA region. This role is focused on managing the end-to-end processes for used and damaged products, ensuring optimal reuse and recovery while enhancing customer experience. You will be responsible for managing re-commerce activities through the Amazon Warehouse program, which involves reselling open-box and repackaged products.

Key Responsibilities

• Track and benchmark operational performance metrics, conducting audits of fulfillment center (FC) grading.
• Oversee operations performance within the Amazon Warehouse, including managing various inflow sources (returns, RVRs, etc.).
• Develop and maintain accurate metrics and data sources for operational reporting.
• Collaborate with product teams on launching new features and categories within the Amazon Warehouse program.
• Manage large data sets, automate data extraction, and create monitoring/reporting dashboards to assess AW performance.
• Communicate effectively internally, reporting on business KPIs in weekly and monthly reviews with strong business writing skills.

Basic Qualifications

• Bachelor’s degree.
• 3+ years of experience in data visualization and reporting tools.
• Proven ability to define program requirements and use data to identify areas for improvement.
• Experience working cross-functionally with both technical and non-technical teams.
• 3+ years of program or project management experience.
• 3+ years of experience writing SQL queries and creating business intelligence reports using tools such as Tableau, QuickSight, or Power BI.

Preferred Qualifications

• 2+ years of experience with Tableau or similar visualization tools.
• Strong stakeholder management skills, with the ability to engage multiple stakeholders at various organizational levels.
• Experience in data modeling, warehousing, and building ETL pipelines.

Why Join Us?
At Amazon, you’ll work in a fast-paced environment, collaborating with talented professionals and contributing to innovative projects that shape the future of e-commerce. We value diversity and inclusion and are committed to creating an environment where everyone can thrive.