How to build call center application in dot net

R J

Hello,

Can you please guide me how can we build the call center application/software using .NET technologies. I would like to build a desktop application using WPF, C# and SQL.

here are few requirements.

We use Avaya as telephone provider. when we get a call from customer, application should search for matched phone number from centralized Database and display all the open tickets that are matched with phone number.

Do we have any dotnet API with Avaya to get caller phone number ? Any suggestions or solutions.. ? Thanks in advance.

2 Replies

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Jason Hill11y ago
This C# library can be used to create VoIP applications (including call centers) in .Net. If your issue is still alive, check it out.

Regards
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Vasanth Krishnan12y ago
Hi I will let you some logic as for as understood and it is up to you whether it is useful or not. 1. Design a database with the columns Ticket Id(Unique Id Auto Generated), Phonenumber(Phone number of the ticket raiser), Name(Name of the person), Queries(Ticket Description), IsSolved(if the ticket is fixed, mark this column as 'T' else 'F'),CreatedDate (GetDate When the record is inserting) 2. When the call is coming, you can create the page to insert update delete in this table.
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