Connecting To adfs.<tenant>.com Keeps Prompting For Password

In this blog, you will learn resolving the issue of getting prompted to enter the password each time you try to connect to adfs..com in SharePoint/Office 365.

 

Recently, when I tried to login to SharePoint / Office 365 Home, it continued to prompt for the credentials. In my case, whenever I login to the SharePoint portal, the company logo in the suite bar and yammer embedded webpart kept asking for the password. I didn’t understand what went wrong because I was able to login without such continuous prompts earlier.

So, I tried clearing browser cache, and restarted my computer but nothing helped. However, in my mobile, I could see yammer embedded webpart and company logo loaded in the SharePoint perfectly. So, there must have been something wrong with my PC.

Finally, I diagnosed the issue. Looks like when you enter bad credentials, it gets saved and never gets updated even when you enter the correct credentials the next time.

Here is what I did.

Got to Control Panel >> User Accounts >> Manage Your Credentials >> Windows Credentials.

You should see an entry for adfs.<tenant>.com

Do either of the following -

• Edit credentials and provide correct username and password.
• Remove credentials. The next time you login to Office 365, check "Remember my credentials". This will add the new credentials to the Windows credentials.
  
   

Hope this helped you.