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Implementing Fixed Trouble Ticket Management Software for Website Prosperity
Andy Gregory
Oct 07 2012
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If you're looking for a fast, effective trouble ticket management software, then iKode Help Desk X can. iKode Trouble Ticket Management Software seamlessly integrates inquiries created via email or web-based forms into an easy-to-use web interface. This trouble ticket management software is a helpdesk application which helps you manage all the customers' helpdesk requests efficiently.
Creating a trouble ticket is now as easy as submitting a web form, while the
trouble ticket management software
assigns unique number to each service request and saves it in the database to review at any time. It helps business focus on winning user's satisfaction without having struggle with technology and tools.
Key features of iKode trouble ticket management software:
-Customers to create tickets
-Web based for work from anywhere and anytime
-Tracking tickets life-cycle
-Email reply to help desk tickets
-Ticket submission rates
-MySQL database with Highest data security
-Classify tickets for specific staff groups
-Along with canned responses, and automated responses
-Compatible with all major browsers
-Knowledge base with frequently asked questions
-Muti-language support
iKode Trouble ticket tracking system allows you to manage your customers' ticket more efficient,comprehensive and scientific. And,the free programs available could be open source and you need no pay anything to use those.While purchased one gain an edge because of the value-added features that allow greater flexibility and options.Just submit a new support request and provide as much detail as possible so tickets staff will best assist you. Check it out, try the demo, go through the free trial and then purchase the product for your business. Leave your feedback and comments.